When will my payment be taken?

Your Direct Debit payment will be collected from your bank account around 15 days after the bill date. Every month you'll find the exact date of the Direct Debit at the top of your bill, in the grey box just below your balance. We'll always take the payment on or immediately after the date shown on your bill.

Need some help understanding your bill? Have a peep at our Bill Explainer online. It’ll take you through each section, explain our charges, help you understand your bill dates and much more!