Cale Shapera
- Total activity 22
- Last activity
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Activity overview
Latest activity by Cale Shapera-
Cale Shapera created an article,
What is Visa Secure
Visa Secure protects your AIB Credit & Debit Cards against unauthorised use when you shop online at participating retailers. When you’re shopping online after you’ve entered in your card details to...
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Cale Shapera created an article,
Why can't I top up using my credit card?
Outside of our own Safer Gambling initiatives,the laws in the UK have changed, which means that betting companies can’t accept top-ups to your account from Credit Cards. We’re fully supportive of t...
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Cale Shapera created an article,
Do you place a charge on debit card transactions?
We do not charge for debit card transactions. We will absorb any fees. You will need to contact your bank to confirm any charge they may command
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Cale Shapera created an article,
When will my payment be taken?
Your Direct Debit payment will be collected from your bank account around 15 days after the bill date. Every month you'll find the exact date of the Direct Debit at the top of your bill, in the gre...
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Cale Shapera created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Cale Shapera created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Cale Shapera created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Cale Shapera created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Cale Shapera created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Cale Shapera created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...